How to login via browser
How to login via mobile app

Via Browser

You can access your account with the business link of your company. This will be sent to you in the invitation email – https://YOURTENANT.zistemo.com/user/login
When you reach the login page, simply insert your username/e-mail address and password, then click ‘Login’.

I logged in to my account, but I can’t access all my features

This may happen if you log in to your account with the credentials of another user role. (Account Owner – Client – Staff Leader – Staff Member – Capture Data – Tax Consultant)
Different roles will have different access levels to your company account and logging in with different role credentials will change the displayed account view.

What do I do if my account is past due or suspended?

Don’t panic. After cancellation, we always save your account data for some period (you will receive a notification). Data will be restored following payment or purchase of a new subscription plan.

To buy a subscription:
Log in to your account ➝ click ‘Upgrade’ on the required plan ➝ enter your credit card details and click ‘Save’.
For more about subscription plans click here

Via Mobile App

You can access your account with the subdomain of your company. This will be sent to you in the e-mail, following registration.

Login is in the app without “https://” so: add only your tenant/company name as following:
YOURTENANT.zistemo.com

In the next step, you enter your email address and after this step your password.

On the Login page click ‘Forgot Password’

Enter your email address (email that was used for registration) and click ‘Send Password’.

We will immediately send instructions on how to restore your password.

How to get the correct new password if I use one email for different users?

zistemo allows you to assign one email address for multiple users (more here).
In this case, if you forgot the password for one of these users, you should enter the email, click ‘Send Password’ (please, see the image above) and zistemo will ask you to choose the correct user, as shown below:

Now pick the right person and click ‘Send Password’.
More about credentials recovery here

And if you enabled the 2-factor authentification – how to restore your account please read here

I forgot the business link of my account. How to restore it?

Go to the registration page, https://app.zistemo.com/user/register

click ‘Already have a zistemo account?’

A list of available accounts, associated with you, will be displayed (based on your browser cookies).
If you don’t see the account you require, click on ‘try searching for it’ at the bottom of the list.

Then enter your e-mail address and click ‘Find Login Page’

We will send you an email listing all login pages associated with your email address.

How to find your “tenant” name?

To find your tenant, please go to ‘settings’ -> ‘Company Profile’ -> ‘Company Information’. In this case “webinar” is the tenant:

You can change your e-mail and password on your profile page.
Open your profile by clicking on your name above the page header.

Click on ‘Update Password’

Enter your new password and click ‘Change Password’

To make changes to your e-mail address,

go to your profile, and select the e-mail field to make changes. Remember to click ‘Save Changes’ when you are done.
You can also change your password by using the Password Recovery feature. Click here to find out more about this feature.

You, the account owner and the administrators will also receive an e-mail about this.
Please Note: For security reasons, you can’t deactivate this notification.

In case you forgot your password, you can restore it. See more info here