On the Login page click ‘Forgot Password’

Enter your email address (email that was used for registration) and click ‘Send Password’.

We will immediately send instructions on how to restore your password.

How to get the correct new password if I use one email for different users?

zistemo allows you to assign one email address for multiple users (more here).
In this case, if you forgot the password for one of these users, you should enter the email, click ‘Send Password’ (please, see the image above) and zistemo will ask you to choose the correct user, as shown below:

Now pick the right person and click ‘Send Password’.
More about credentials recovery here

And if you enabled the 2-factor authentification – how to restore your account please read here

I forgot the business link of my account. How to restore it?

Go to the registration page, https://app.zistemo.com/user/register

click ‘Already have a zistemo account?’

A list of available accounts, associated with you, will be displayed (based on your browser cookies).
If you don’t see the account you require, click on ‘try searching for it’ at the bottom of the list.

Then enter your e-mail address and click ‘Find Login Page’

We will send you an email listing all login pages associated with your email address.

How to find your “tenant” name?

To find your tenant, please go to ‘settings’ -> ‘Company Profile’ -> ‘Company Information’. In this case “webinar” is the tenant: