reinvite client – Zistemo Knowledge Base https://zistemo.com/knowledge-base Zistemo is the smartest app for instant time and expense tracking. Boost productivity and save time with zistemo. Wed, 23 Oct 2019 14:14:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 Invite a client & why can’t I delete a client? https://zistemo.com/knowledge-base/content/why-cant-i-delete-a-client-invite-contacts/ Thu, 01 Nov 2018 17:06:05 +0000 https://moneypenny.me/knowledge-base/?post_type=ht_kb&p=5862 Why can’t I delete a client? I’m getting a “Please correct the following” error message
Invite and Re-Invite client

Why can’t I delete a client? I’m getting a “Please correct the following” error message.

You cannot delete a client if this client is associated with an active invoice, estimate or project.
To delete a client – first delete all related invoices, estimates, and projects.

Invite and Re-Invite client

As you already know, you can invite client’s contacts by entering their first name, last name and email, then marking the checkbox ‘Invite contact’ and entering the temporary password (it’s the password available when logging in for the first time – during the first log-in to the client’s account, the client will be able to change the password):

After you click ‘Save Client’, this client will receive an invitation.
Note: if you don’t want to invite this contact, just leave the box ‘Invite contact’ unchecked.
You are able to invite clients at any time. But if for any reason your client lost the invitation email – you can reinvite them. The steps are similar to ‘Invite Contact’, but if this client was already invited, you will see the checkbox ‘Re-invite contact’:

By the way, you are also able to change the invitation email. You can find it, review and modify in Settings -> Text Templates -> pick the ‘Email – New Clients’ text type.

Learn more about text templates from here.

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